Use "# of Agent Replies" (or other metrics) in views

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  • Thomas de Silva
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    Hi Oliver Tietze

     

    You could set up a trigger that adds a tag on tickets with more than 1 agent reply and set up a view for that.

    To measure the total number, I would advise you to set up an Explorer report with the metric.

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

     

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