Allow admins to view agent macros and views

4 コメント

  • Agathe Pons

    And/ or allow agents to share their macros with all the agents... 
    It's a waste of time for an agent to ask an admin to create a macro for all the team, when he could just do it on his own. 

    1
  • Catherine Michalak
    Community Moderator

    Hi Agathe Pons

    This is already possible by changing the permissions within the role(s) assigned to agents to allow them to create group level / global macros.

     

    0
  • Ben Wilcox

    As an admin, I need to be able to see what macros agents are creating.  I have use cases where I have agents creating personal macros that they want to share with the team.  Outside of giving them the rights to just willy nilly go and do that anytime they want (which I don't trust), I'd prefer they create them as personal macros, then I can review them and promote the macro to a group if it looks safe.  

    So, to slightly add to the conversation, I'm requesting:

    1) To allow admins to see other Agent's personal macros
    2) Ability for an Admin to promote an existing personal macro that was created by another agent to be shared with a group.

    2
  • Jan-Willem Rossée

    I'd like to support the request as stated by Ben earlier in the thread:

    1) To allow admins to see other Agent's personal macros
    2) Ability for an Admin to promote an existing personal macro that was created by another agent to be shared with a group.

    Thx, Jan

    1

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