I just wanted to check the opportunity for a workaround around these points.
1. Why is the text box is a plain text not a Rich content one?
We're having Whatsapp as our main channel and we're not being able to benefit from the options in the Rich content ones such as the emoji app.
2. Can't share contact or even get notified when someone replies using the share contact feature
3. If we can have an option to know this message is a reply to another message
4. Workaround for the 24 hours rule, what if we received a request at weekends?
5. Add Whatsapp number in the placeholders.