Whatsapp Integration!

1 コメント

  • Kay
    コメントアクション Permalink

    Hi Magieda,

    I can't help you with all these questions, but have answers for a few.

    1. Why is the text box is a plain text not a Rich content one?
    We’re having Whatsapp as our main channel and we’re not being able to benefit from the options in the Rich content ones such as the emoji app.

    That's because the integration is working through the Channel framework. All of the integrations that works on that framework only allow for non-rich text. Did you know you could open up an emoji keypad anywhere? To open the emoji keypad on a Mac press CTRL + CMD + Space. On Windows use Windows + ; (semi-colon).

    4. Workaround for the 24 hours rule, what if we received a request at weekends? 

    I've seen customers simply explaining to their customers how the process works, and they can only use Whatsapp during business hours. It's not the prettiest solution, but it's highly effective they assured me. The response looks somewhat similar to this:

    We are available from Monday till Friday from [starttime] to [endtime] hrs. If you send us a message in the weekend, please resend your message on Monday morning and we will help you directly (due to WhatsApp business policies).

    - Kay



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