Each month, we host an AMA-style conversation in the Zendesk Community on hot support topics, where we invite a panel of guest experts to answer user questions and share their specialized knowledge.

Zendesk Customer Advocate Chris Hoelzel was one of the experts for our February 5, 2020 conversation on Support Triggers and email workflows. 

Hello Chris, thanks for taking the time to sit down and chat with us. Mind telling everyone a little bit about yourself and what you do here at Zendesk?

Chris: I am a customer advocate, I field tickets via chat phones and email from our customers and work with them to be the best solution.

For some of our newer users, what would you recommend to those just starting out with Zendesk?

Chris: Explore the tools -  clicking through the menus and reading everything can help you get a sense of where that missing setting might be or may help you find one you didn’t know you needed. 

What are some of the most common mistakes you see users make related to business rules or email workflows? What should people be on the lookout for? 

Chris: Conditions that are too limiting or not limiting enough. Conditions can be tricky and stepping through them in your head can help get past this. (For more information on conditions, check out this article) 

Are you a dog or cat person and got any cute pet pics we could see?

Chris: Dog, no pics though

When you are not crushing it as a star Advocate here at Zendesk what do you enjoy doing in your free time?

Chris: I enjoy doing strongman lifting. 

Thanks, Chris, for taking the time to chat with us.