We are experiencing a big issue and limit with side conversation :
- An agent create a side conversation to a sales rep to send a customer request.
- The sales rep get the message on Outlook, and want to transfer the email to do a request to another service.
- If the other service is also on Zendesk, they never see the email, because it goes back to the first side conversation ticket.
Have you an idea to manage that on Zendesk ?