reporting closing channel
How to build a report to be able to see an opening channel and closing channel for a ticket?
E.g. customer might contact us on chat - but s/he might request a call back while chatting with us. Then we use a chat created ticket to call back to her/him.
In such cases opening channel is chat and closing channel is an outbound call.
Any idea how to make it?
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Hello Aneta Michałkowicz,
It looks as if this issue was addressed already in a ticket from Advocacy. I'll go ahead, though, and include this in our weekly digest to see if we can field an answer for you.
Best regards.
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