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  Erica Wass

  • 2020年02月10日 19:50
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  Zendesk Product Manager

  Hi Thomas:
  
  The Sunshine Guide Events App will currently display only the events from identified/known customers. There is not yet any mapping for events from anonymous visitors that later become known users, but it is something we are exploring and we are eager to hear more about this need.

• Eric Choi

  • 2020年03月19日 17:47

  Hi Erica,

  So to be clear, the EAP currently only works for users with Zendesk profiles already built in Zendesk? This would mean that a new user would not tracked by the EAP until their second ticket (as Zendesk automatically creates a profile upon the first ticket).

  -Eric

  +our Success Executive Neil C.

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