Zendesk good data new metric creation
回答済みI'm trying to get the count of tickets that are escalated from one group to another.
I put together this query, and I cannot figure out how to resolve the issue I keep getting "Unexpected ']'. Expecting: ; "
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Jessie
Just looking at the colours of the text in your metric, it looks like when selecting the previous value, you are selecting the wrong section.
You are looking for something similar to this:
To get the group named as the previous value, select Attribute Values...
Then select [Text Field] Previous Value
Then find your the name of your group:
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Hi Graeme, Thank you so much for your response and you are absolutely right. Although i was selecting attributes and attributes values from the right menu but i was selecting just the group which was causing the issue.
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