Add ability to track KB article edits in Explore

5 コメント

  • Kalle Windefalk

    +1 Agree

    Even tho it is possible to report on article edits in insight, insight is closing down in february. 

    Please implement this metric in Zendesk Explore

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Marcus and Kalle. We recently introduced the Guide Team publishing dashboard for Explore which allows you to report article edits (and more), just like with Insights.
    For details, see https://support.zendesk.com/hc/en-us/articles/360002003187 - Thanks!

    1
  • Kalle Windefalk

    Thanks Rob Stack! I was looking in the wrong dataset. This is great! =)

    1
  • Vitaly Zhidkov

    Rob Stack what about article comments and content queues reporting? Do you have plans to add it? For example # of end-user comments for specific article? 

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Vitaly Zhidkov, while there are definitely plans to further enhance Guide and knowledge base reporting, I can't speak to any specific plans at the moment. Please consider following our announcements section at https://support.zendesk.com/hc/en-us/sections/200623776 to be the first to know when updates happen. Thanks!

    0

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