Reporting on Follow-up tickets
Hi,
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I am trying to set up a report which will help us to see the original ticket number and then the follow up ticket number.
I have found a way in Explore to report on follow up tickets received but cannot see how we can report on these against the original ticket number.
Can this be looked into for future development?
Thanks
Sally
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Agree with Sally. This would be great to have for analysis, for coaching, for improving customer experience to know if there are any existing trends in which end users are responding after cases have been closed. As she stated above, we can only see that a follow up was created, not how many or what the follow up ticket number is.
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