We receive calls from other companies that use an 800 number such as Amazon or Walmart when they need to transfer a mutual customer to us. Unfortunately, because those calls are from the same number but it would be different customers at different times, we have a profile that has many tickets. We developed a workaround by changing the requester on these tickets to a newly created or existing customer profile. However, this is contingent upon an agent being diligent in actually doing this process. At times, the agent may not complete at all or instead of changing the requester they will attempt to create a new profile and then merge, causing all of the tickets associated to transfer as well. Is there any plan in place to have the ability to lock profiles? Basically, not allowing any changes to be made that can be determined by an administrator. Or would there be a more effective method for avoiding this scenario?