Profile Issue

回答済み

4 コメント

  • Karen D Snyder
    Community Moderator

    NaKisha Stephens You can change the agents' roles so they can't create or merge user profiles. If you navigate to Settings > People and select roles, you'll see a list of roles. You can click edit to open the role, and then scroll to the People section and change the setting.

     

    As for locking down user profiles, that would be a feature request that you could submit to Zendesk.

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  • NaKisha Stephens

    Thanks Karen, our agents need the flexibility to create and merge profiles so unfortunately, that option doesn't work for us.  Can you advise how I could submit a feature request?  

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  • Karen D Snyder
    Community Moderator

    NaKisha, you can submit a feature request at https://support.zendesk.com/hc/en-us/community/topics/200132066.

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  • Brett Bowser
    Zendesk Community Team

    Support: Troubleshooting your Workflows & Ticket Fields AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support Q&A topic!

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