The wording used in the password reset notification email message sent when someone clicks on the "Forgot my password" link on the login screen is creating confusion for our customers.
My office has a web application portal that requires a login to access many web applications that a user is authorized to access.
We had customer resetting their account password for our business portal on a zendesk help center page. The customer thought the zendesk account password reset was for our business portal where they need to login and submit data on time to meet our office's deadlines.
Why can't the zendesk account owner update the password reset text just like the other customer text under Settings>Customer?
We are using a custom welcome message.
If anything the zendesk default "forgot my password" message should be specific for end users or customizable. Technically logging into a "portal" is for the purpose to get access to something secure that is not publicly accessible. Ticket threads are accessible through email for the end user with the same content.