Required to submit field - cannot submit when field is blank

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2 コメント

  • Brandon Tidd
    Community Moderator

    Hi Team Leader - 

    Thanks for joining our AMA!  It looks like you're trying to have an agent override the required form field? 
    If so, you can check the ticket field setting for "Required To Submit A Request."

    This setting would require an end-user to provide a response for that field, but not stop an agent from creating a ticket on behalf of an end-user from within the Zendesk platform / agent view.

    Hope this helps!

    Brandon

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  • Brett Bowser
    Zendesk Community Team

    Support: Troubleshooting your Workflows & Ticket Fields AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support Q&A topic!

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