We just started with Zendesk and it is going great, in fact it is going so good that our launch plan needs to be overthrown.
More and more groups are being created every day (and yes, we need them all). Is there a way to structure them? Like this is the IT department, and this is sales and each of them has like 5 subgroups?
I've seen that hierarchic organizations is coming to Sell, would be awesome if it would also come to Support.