The safety of our community is our top concern. Given the COVID-19 outbreak, we want to provide a digital experience with a Virtual Meetup with Handy, Freshly, and Novo on Thursday, April 16th @ 3 PM EDT over Zoom.
What do at-home food delivery, the shared economy of home services, and modern banking platforms all have in common? The need for killer customer experiences and top-notch support. Come hear how Freshly, Handy and Novo execute on this mission every day in an effort to serve the modern consumer while scaling high-growth, industry-shifting businesses. They’ll bring the experience (and a good story or two). You bring the questions.
∙ Effortless Customer Experience: What does this mean? How do you create it?
∙ How you build and enable a team to support your customers
∙ Metrics, metrics, metrics...for best-in-class CX
∙ Using the voice of your customers to drive change in your company
Brian Kale is the Head of Customer Success at Novo. He’s been helping users and companies understand each other for nearly 5 years through conversation and storytelling. Lover of coffee, books, and hot sauce.
Devon Langston is the Associate Director of Customer Experience at Handy HQ. Devon started her early career in healthcare finance before spending 4 years building and scaling customer support at Uber. While in the Bay area she also spent time at an autonomous vehicle startup, Zoox, pioneering the support world for riders in driverless cars. She is a recent transplant to NYC and loves exploring and being a tourist while it’s still socially acceptable.
Ben Segal is the Associate Director of Infrastructural Efficiency @ Freshly. - If being customer obsessed is cool, consider Ben, Miles Davis! After working in sports and entertainment venues for a decade, this CX champ took his talents to Freshly. Since joining over 3 years ago, he's moved up the ranks from supervising a small in house contact center to associate directing the technical infrastructure of a global 24/7 operation. When not crushing it for customers, Ben can be found traveling around the country, going to DMB concerts, and trying all sorts of lavish food at any fine dining establishment that will have him.
Introduce yourself or ask question sin the comments below!