This is the official feature request topic for the Agent Notification app. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a feature mentioned here by someone else, feel free to upvote it if it's a feature you would also find useful! That will help us focus on the features that will help the most users.
If you have questions on how to setup and use the Agent Notification app, you can find the instructions here: Using the Agent Notification App.