Ticket Redaction app - official feature request thread

2 コメント

  • Joe Sibley
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    It would be really nice if our agents could redact items from tickets.  I was told the only way they could do that is for them to have access to delete tickets.  We don't want to give them that kind of access.  Every time they try and do it themselves they get an error indicating they don't have access to do so.  Everyday I get a couple ticket redaction requests, it would be nice if I could take this off my plate and allow them to do it themselves.  

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  • Tiffany Green
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    Joe Sibley Hi Joe - Unfortunately, delete permissions are set at the API level and are not granular enough to let a an agent delete a portion of the ticket (which is what the ticket redaction app does) without rights to delete the whole ticket. The app relies on the API, and there's currently no way to get around those API restrictions in the app. 

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