Our Community has grown and has a lot of topics, so we put together this index to help you know what we offer and what you can post where.
These topics are your "home base" where you can find out what's going on in the community, and where new members can get oriented.
Announcements & Info
This is where we post announcements about changes to the community or other things we think members would want to be aware of that aren't specific to any other topics.
How to comment on an article or post
This isn't actually a topic, but rather links to an article that explains how to post in the community or knowledge base.
This is the "just for fun" topic, where people can talk about things that aren't related to Zendesk products.
Product Support Topics: Questions and answers
This is the main spot where you can ask questions about Zendesk products and get help with troubleshooting. Questions may be answered by other users, Community Moderators, or Zendesk employees.
There is a Q&A topic for each of our products, as well as one for all apps and integrations:
- Support Q&A
- Guide Q&A
- Chat Q&A
- Explore Q&A
- Insights Q&A
- Gather Q&A
- Sell Q&A
- Talk Q&A
- Apps and Integrations Q&A
Product Feedback Topics
If you have a feature request or a suggestion for our products, post it in the feedback topic for the product you're posting about. Our product managers are subscribed to these topics, and receive notifications of every post and comment that happens in them.
Before posting, be sure to read the Product Feedback Guidelines and How to Write an Effective Feedback post. Note that we do read everything, but are unable to respond to every post or comment. We do not regularly provide ETAs on feature requests, and anything shared as far as products or ETAs are subject to change without notice.
- Feedback on Support
- Feedback on Guide
- Feedback on Chat
- Feedback on Gather
- Feedback on Explore
- Feedback on Talk
- Feedback on Zendesk Apps
Feedback on the Developer Platform
Tips & Best Practices
These topics are for questions that are about how to use Zendesk products but aren't specific to features or functions. The conversations here are designed to help you make the most of your Zendesk instance.
User Tips & Tricks
This is where users write up and share tutorials or instructions on workarounds, custom code, and suggested workflows or best practices. This is our most highly viewed topic in the community. If you have a tip you'd like to share, post it here! We'll send you a thank-you gift for a well-written tip. :)
Advice from Zendesk
All posts in this topic are written and posted by Zendesk. We have several series including Full Circle, Fine Tuning, and Zendesk on Zendesk.
This is one of our newest topics. It's for broader discussions on how to set up a workflow, or recommended best practices. It covers similar material to User Tips, but is the place to ask the questions rather than the post being a tutorial.
Interviews with Zendesk Experts
Every month we interview Zendesk employees, Community Moderators, and users who have some level of expertise, and share those interviews here.
The Interest groups are topics designed for users within a specific industry or interest to congregate in for discussion.
For customers and prospects in the gaming space to discuss all things related to CS in gaming.
For customers and prospects that are startups, or interested or participating in Zendesk's Startup Credit program to ask questions or connect with other startups!.
A place where users on a trial can post questions.
Where anyone who manages a community can discuss topics related to community management.
We have topics in our Community for the following languages:
Events & Education
The first topic listed in this block is always the next event that we're hosting in the community - usually the upcoming AMA.
Trainings & Certifications
This is where we share Zendesk Customer Education, Trainings, and Certification opportunities. Users can also ask questions about these things in this topic.
User Groups & Meetups
Want to find out about, join, or start a user group or meetup? Follow this topic to hear about them! Note: All events are virtual until further notice.
This is where we share information about larger Zendesk events, such as Relate, Showcases, Roadshows, and webinars.
The links in this block go to topics in the Developer community, in the Develop Help Center.
- Developer General Discussion
- REST APIs
- Apps Framework
- Zendesk Mobile SDKs
- Sunshine Custom Objects API
- Chat Conversations API
Web Widget APIs
Now sure where to post something? Have a suggestion for a new topic you'd like to see in the community? Let us know in the comments below.