I would like to be able to display the date/time of the most recent comment by an end-user and most recent public comment by an agent. I feel like I'm really close!
Using Most Recent Agent Public Comment as an example, I created the following custom attribute in the Ticket Updates dataset:
[Comment present] = TRUE AND
[Updater role] != "End-user") AND
[Comment public] = TRUE
[Ticket updated - Timestamp]
It almost works! While I'm able to get the timestamps of when an agent sent a public comment, it lists all of them.
Is there a way to only display the date/time of the most recent comment? Thanks!