Ticket number of child ticket not included in the parent ticket

8 コメント

  • Russell Milton
    コメントアクション Permalink

    This would be a really useful feature.

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  • Toby Sterrett
    コメントアクション Permalink

    Hey Marta Jacuk-Zurak and Russell Milton this is something we've been thinking about. Is the ticket number the main thing you're interested in? Would it be useful to have a link to the resulting child ticket as well? What about the status of the child ticket?

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  • Russell Milton
    コメントアクション Permalink

    hi Toby Sterrett I think a few basic ticket details would be great, (Ticket Number w/ link to new ticket, Ticket Group And Status)

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  • Marta Jacuk-Zurak
    コメントアクション Permalink

    Hi Toby Sterrett,

     

    I agree with Russell Milton, few basic details would be enough - ticket number, link to child/parent ticket, status

     

    Thanks

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  • Adrian Bishop
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    This would be really useful, it looks like you can now see the parent ticket in the child ticket but not the other way around?

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  • Marta Jacuk-Zurak
    コメントアクション Permalink

    Hi Toby Sterrett,

    I see that the information about Child ticket is still not visible in Parent ticket - do you have any ETA for this feature?

    Thanks

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  • Stef Viveen
    コメントアクション Permalink

    Hi Toby,

    I think I would be great for all Child tickets/side converstations if we could change the email/ticket subject after ticket creation and not only upon creation. 
    Any possibility this will be introduced?

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  • Toby Sterrett
    コメントアクション Permalink

    Adrian Bishop Marta Jacuk-Zurak we have the work mostly completed, we're waiting on a dependency to be fixed before we can ship it to production. Hopefully it won't be too long, but it's somewhat out of our control.

    Stef Viveen We don't currently have plans for this, but are you thinking that the subject change would cascade down to the child ticket (for child ticket side convos)?

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