Triggers based on the created follow-up tickets

6 コメント

  • Toby Sterrett
    コメントアクション Permalink

    Hi Marta Jacuk-Zurak, thanks for the heads up. We'll be updating the follow-up ticket creation to include the original ticket's received at information.

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  • Marta Jacuk-Zurak
    コメントアクション Permalink

    Hi Toby Sterrett,

    Do you know when I can expect that this will be updated? It is really important for my account that the side conversation follow-up tickets will land in my general group. Without having this in conditions it is impossible.

    Any ETA will be appreciated.

    Thanks

    0
  • Toby Sterrett
    コメントアクション Permalink

    Hi Marta Jacuk-Zurak please give it a try again, the follow-up tickets should now include the original received-at address.

    0
  • Marta Jacuk-Zurak
    コメントアクション Permalink

    Hi Toby Sterrett,

    Yes, it works now! :)

     

    Thanks

    0
  • Russell Milton
    コメントアクション Permalink

    Hi Toby Sterrett We're having the same issue here the side conversation follow up tickets are being created but they have no group so they appear in every group on our Zendesk.

     
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  • Skula, Peter
    コメントアクション Permalink

    Hi Toby, we are having the same problem, the side conversation follow up ticket is created without any group and everybody can see them.

    Is there a planned fix for this issue? Would you be able to share the timeline?

    0

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