SDK Conditional Fields

5 コメント

  • Greg - Community Manager
    Zendesk Developer Support Team

    Hi Ayal Kellman! At this time, we don't have native support for conditional fields in the SDK. We do discuss a workaround in this article if you are interested.

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  • Ayal Kellman

    Hi @Greg,

    Thanks for responding but I wasn't able to access the article. It says I'm not authorized...

    Can you help me understand why or send the content in a different way?

    Thanks

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  • Greg - Community Manager
    Zendesk Developer Support Team

    Hi Ayal Kellman, my apologies! That article is internal and I completely missed that. Here is the language that I had linked:

    While it's on the developer roadmap, currently there is no native support for conditional fields in the Support SDK. A workaround you can consider is to use your own UI, by utilizing our API providers. Here is the documentation for Android (RequestProvider and CreateRequest) and for iOS (Ticket Forms and setting the field).

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  • Ayal Kellman

    Hi Greg,

    Thanks! Is there a way to follow the request for native support for conditional fields? 

    At the moment, we are using our own UI. Maybe there could be an API to call and receive the conditional logic of any given form? 

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  • Greg - Community Manager
    Zendesk Developer Support Team

    Hi Ayal! We don't have a way of tracking the request right now, as it is all done internally. Any product announcements in these situations would be posted in this forum (https://support.zendesk.com/hc/en-us/sections/200623776-Announcements), as well as via the admin overview in the agent interface (https://yoursubdomain.zendesk.com/agent/admin/overview).

    Greg Katechis | Developer Support and Enablement Engineer

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