Managing Suspended User


4 コメント

  • Jay McCormack

    Hi, I'm going through the same thing right now. What I have done so far is as follows:

    1. If they have no open tickets and are not requesters on other open tickets I simply delete them.

    2. If they have open tickets I use the mass update function and reassign their tickets and then delete them.

    3. If they are requesters and I simply cannot delete them I make them end users.

    We had way too many agent licenses out there and a 'suspended' account is still considered a license from what I can tell so deleting them or turning them into end users is my best move. I'm about to free up almost $1,000/month in license fees (once we reach our renewal date, that is).


  • Maggie St. Clair

    Hi Jay, 

    Thanks for providing info about your current process. I also appreciate the heads up about suspended users and licenses. 

  • Mark Nino Valencia
    Zendesk team member

    Hello Maggie St. Clair,

    Thanks Jay McCormack! That's how I would do it too. I would also suggest going through this article on best practices for removing an agent from your account. 

  • Maggie St. Clair

    Thanks, Mark! That article answered all of my questions. I just went through and made all suspended agents end-users instead. 



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