Startup User Groups and Meetups

3 コメント

  • Cheyanne Faulkner
    Zendesk Community Team

    Virtually Meetup with Monday.com and Bunch.ai: overcoming fear and uncertainty - May 21, 2020 12:00pm EDT

    These are uncertain times, but we are stronger together. As people around the world adjust to remote work, a shrinking economy, and extended periods of isolation, it’s more important than ever for companies to look out for their team members as people. This also starts with a bit of self care.

    That’s why we’re bringing together a panel of startup leaders to talk about:
    ∙ Start with self care - especially while working remotely
    ∙ Create a safe space for your team in times of change
    ∙ Use proven methodology to motivate your team amidst uncertainty

    Moderator:

    Cynthia Gordon is a Customer Experience Team Manager @ monday.com. She has a proven track record in scaling CX teams and processes with a special focus on building knowledge management systems that work.

    Featured Speakers:

    MaShari Walker is a Customer Experience Team Manager at monday.com and a passionate CS/CX pro who’s adept in developing people, optimizing business processes, and managing change.

    Darja Gutnick is Co-founder and CEO at Bunch.ai, a high-growth startup on a mission to help all managers become great leaders. A psychologist-turned-entrepreneur, Darja specializes in making psychology tangible and actionable for the new generation of leaders.

    REGISTER HERE

     

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  • Cheyanne Faulkner
    Zendesk Community Team

    Virtual Meetup - Startups: Creating Space for Vulnerability: Calm + Coffee Meets Bagel + Hinge - June 10, 2020, 4pm PST

    Calm, Coffee Meets Bagel and Hinge are all platforms that users trust with some of their most vulnerable moments, whether it’s the experience of trying to figure out how to date again, understanding how to work through feelings of anxiousness, or learning how to feel comfortable being their authentic self. This trust is a critical part of the customer experience and these three companies intentionally and methodically work to ensure that this trust is earned with every interaction. Learn how Calm, Coffee Meets Bagel and Hinge tackle all the big things and all the little details that ensure their customers’ success and how they define that success.

    Themes:
    ∙ Practice vulnerability as an essential component of a successful Customer Experience
    ∙ Go above and beyond to earn customer trust across every touch point
    ∙ Create safe experience for users by creating a safe experience for CX teams

    Moderator
    Nayla leads Optimizely’s North American Digital Customer Success Management Team. She is passionate about supporting teams and businesses in leveraging experimentation to make data-driven decisions and innovate. When she’s not doing that, she’s working as a pro bono attorney, doing something active, or trying to overfeed as many people as she can fit at her dining table (so far the maximum is 15).

    Featured Speakers
    Frances Brittingham, Customer Support Manager @ Calm - Frances is the Manager of the Customer Support Team at Calm. Her professional mission is to increase access to helpful, accurate resources for improving one’s mental and physical health. Her personal mission is to run every hill in SF.

    Matt Cutler, Head of Customer Experience @ Hinge - Matt is focused on building a team that helps users feel safe and supported so that they can bring their authentic selves to their dating lives. In his free time, you can find him performing improv comedy.

    Brenda Guardado, Head of Customer Experience @ Coffee Meets Bagel - Brenda leads all customer experience initiatives, including fraud operations and policy creation. Brenda's passion at Coffee Meets Bagel is ensuring every interaction a user has with their support team is a 6-star experience, where expectations are not only met but exceeded, so the user can focus on making meaningful connections. When she’s not that doing that, she’s either chasing or cuddling her five-month old puppy, Penny.

    Layna Smith, Sr. Director of Customer Experience @ Calm - Layna is always on the lookout for emerging trends in customer experience and seeks to answer user questions before they have a chance to ask. She believes in the power of a streamlined process and would probably love to read your documentation library. Outside of work you'll usually find her reading a pop culture think piece and eating gummy candies.

    REGISTER HERE

     

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  • Nicole S. - Community Manager
    Zendesk Community Team

    July 28, 2020: Virtual meetup - The Pitch

    The Zendesk for Startups Team presents you with the next virtual experience: The Pitch. In this exclusive MeetUp, fast-growing startups Kaizo, Klaus, Snapcall, and Tymeshift will pitch their solutions that are built on Zendesk in front of community leaders.

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