I have Time Tracking turned on for User Group A, but turned off for User Group B.
When User Group A opens a ticket, the timer starts running.
User from Group A reassigns the ticket to someone from Group B. The time is logged. User from Group B opens the ticket. The user from Group B will not see the Time Tracking app in their UI, but the timer will continue to run in the background for Group B.
Can I adjust this behaviour so that time tracking is only running for Group A?
The metrics only show results for Group A in Explore?
Much appreciated for any insights.