How can I trigger a pop-up window when the "Submit a request link" is clicked
回答済みHi,
I would like to ask what is a possible solution to solve a problem.
I want a pop-up window to display when I click the Submit a request link. When the user click the X button of the window or an OK button, it will go straight to the standard request form.
Thanks in advance,
Mariano
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There are a few ways to achieve this but could I ask what would be displayed in the window before proceeding to the request form?
There may be a better alternative to a pop-up you see...
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We are thinking guidelines or site policies.
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OK I see. In that case, it might be slightly more user friendly to add a checkbox on the new request form instead? You can find instructions on how to do this here:
https://support.zendesk.com/hc/en-us/community/posts/360037449833-Make-a-ticket-field-link-clickable
If you do want to trigger a pop up through you could use a modal window which is less likely to be blocked by the users browsers. There are masses of variations in creating these windows and also in actually opening them but I did find a good article which goes into some detail regarding styling:
https://css-tricks.com/considerations-styling-modal/
Also the bare bones for creating a modal window:
https://www.w3schools.com/howto/howto_css_modals.asp
Personally, I would have said though that the checkbox on your new request with a link to your terms is going to the simplest way forward.
NB: Modal windows are not part of Zendesk guide so you would need to edit the theme templates and styles so you will need to be comfortable making coding changes to the theme.
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Thank you Phil Williams! Took me a while to get back to this but your suggestions was quite helpful.
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No problem at all! :)
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