When I click on my talk widget in zendesk support, some of the external numbers have titles that I need to edit. Also, how do I set the icon for the outbound numbers?
If I use the gear on the sidebar and go to CHANNELS>Talk I can change the Nickname but nothing else that appears on the talk widget.
EDIT: I found a workaround to emulate this feature. It involves changing your default brand.
External numbers pick up whichever brand is set as your "default" brand. You can change this default temporarily to the desired brand before adding an external number, then change your default brand back after you have added the number. The external number will then have your desired brand attached.