- I have a Support Essential plan
I've been using Zendesk a bit wrong the past years, I have ansvered the support tickets directly from my mail, which today has given me just under 10.000 unsolved tickets, that all actually are solved. And now I'm extending my support team, so I want to use Zendesk the correct way - but first we need to clean up the current tickets, and then do it the right way from now.
I have found a way to bulk update tickets, but that can only be done with 30 tickets at the time (though I also saw an article of updating 100 tickets at the time).
But is there any other way (maybe through a trigger) to bulk update all 10.000 tickets to solved? Or is the only solution to update 30/100 at the time or make a fresh account and start from the beginning?