How do i solve 9K tickets in bulk?

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3 コメント

  • コメントアクション Permalink

    Hi Benjamin,

    You could update your tickets in batches of up to 100 at a time, as you mention, using a view of the tickets you wish to solve. If you have a trigger set up to notify the requester of ticket solves, you wish to disable that temporarily.

    However, the above is quite a time-consuming task, if you're familiar with APIs, you may wish to go that way instead or recruit a Zendesk partner to help you out.

    I hope this helps.

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  • Benjamin
    コメントアクション Permalink

    Hi Jacob 

    Excellent - I was not aware that I could use API to edit Zendesk tickets, I will look into that. 

    Thanks for you help!

     

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  • コメントアクション Permalink

    You're very welcome Benjamin 👍

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