For the past few hours I have been trying to create my custom metric and I reached the point that I won't be able to create it without your assistance.
These are the conditions I would like to set up under my custom metric.
The problem appears when I am trying to add the 'Ticket ID where Re-open is less than 2'.
I believe there's a problem with Metric and Attribute I am trying to add but cannot find a solution for it.
Thanks all for your help in advance.