I am attempting to set up 2 fields that need to be separate fields for reporting but are related so that the agent will only see certain selections based on the first field.
Example: I have a Category field with 10 choices. I have a sub-Category field with 20 choices. When the agent goes to the Category field and selects Category #1 I only want a subset of the subcategories to be available for choosing. If Category #2 is chosen a different subset of subcategories would show and so on.
Could you guys advise me around this?
We at Udacity.com have an Enterprise version of your Zendesk and unable to find the Conditional fields app in my marketplace.