In Zendesk Support you can add, filter and sort views based on a field called 'Latest Update by Assignee'. This field is incredibly helpful to track agent performance and potential issues with customer satisfaction so naturally, I was hoping to create an Explore recipe that captures this useful data!
Specifically, I'm looking to list the # of (status<solved) tickets per analyst that have not had an update by the assignee in over 24 business hours.
Oddly, I don't see that the 'Latest Update by Assignee' calculation is currently available in Explore. Any advice or guidance on how to build this report?
I'm new-ish to Explore so I thank you in advance for your time! :)