Your agents live inside of Zendesk Support. They use it to handle Chats, Social Messaging, calls and tickets. Thanks to Sunshine and Customer Profiles and Events they get a 360 view of your customer interactions.
But how are they kept up to date about new Help Center articles? Do you want them to keep the Help Center open in a second tab or on a second screen all day?
The Newsfeed app shows the 5 most recent articles of your Help Center right next to any ticket, and highlights articles updated or created today.
That way, no matter which ticket your agents are handling, they will see up to date information right inside of Zendesk Support
- Show the 5 most recently updated articles
- Filter by category or section
- Highlights articles updated today
- Integrated in the Zendesk interface without annoying popups or alerts.