Good day all,
We have been using Zendesk for a few years now, and we are starting to dive into it more deeply. We want to start using the new Agent Workspace feature but as it turns out, we will lose the integrated translate function. This is very important for us because we work mostly international and many of our customers do not speak English. I am sure more companies that use Zendesk will have the same issue.
That's why we would like to request that a translate function gets added to the Agent Workspace feature. We are aware of the Google Translate extension workaround but this is not something that we can use properly when one agent has 5 customers in the live chat that cannot speak English.
We sincerely hope you other Zendesk users agree to this and want to see it added as well!