Zendesk Talk plays an acoustic signal before an inbound or outbound call is connected.
This signal can be heard by the customer and by the agent and cannot be muted or deactivated.
We have some bad experiences with this tone.
Customers often start to talk before the tone is over and we cannot properly hear what they are saying.
We did not find a similar function in other talk solutions like air call for example.
So we would like to propose that this signal can be muted or deactivated.