Internal Commenting/Suggestion Feature on Articles

1 コメント

  • Kalle Windefalk

    This is a must have in a KCS oriented organization. Now we need to connect a public article with an internal article if the resolution can't be achieved by the end-user. The article subjects will compete in the results when agent search for articles in the KC app. 

    If there was an internal section, the resolution for the help desk could be written in the public article and the reporting would be more correct. 




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