Any news on the automated copy to the Knowledge Capture app.
What's the point if the support team has to do it manually? They might as well just jump in to guide and create an article based on a template....
I understood the ideas was to pull the content of a ticket and automate the article creation.
here the link where the thread started: https://support.zendesk.com/hc/en-us/articles/115012508387/comments/360005190793