Our organization is set up to moderate all posts, however, I can see no easy way to notify the poster that "Hey your post was submitted, but needs to be approved" via email, nor can I see a way to tell our agents that "Hey, a new post needs to be approved".
Poked around a bit for this, but couldn't find anything relative, except for some Zendesk Channel integration guide. For such a basic task, seems a bit overkill to get my engineering team involved.
Plz advise. Thanks!