Request status

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  • Amie B

    Hi Tom,

    There's no way to stop that functionality as it's built it to the way the ticket status' work in Zendesk. Are you able to provide some more context as to why you require it to stay in pending or solved for your workflow? There might be a better way to address what you're looking for. 

    Let me know how you go. Happy to help. :)

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