We would like to add a custom signature for agents who work with a specific product. We have some agents that work tickets for multiple products also. This signature would point our customers to 1) a Knowledge Base article that addresses the most accessed KB articles for that product or 2) a Knowledge Base article that addresses the most reported issues for that product.
I would like to know if any ZD customers are doing anything similar. If so, how are you implementing this? Do you use a ZD signature, a macro, or custom code? How is this done?