Hi. I was wondering if any Zendesk customers use any of the following tools:
- Swiftype (federated search)
- ChatBots - which one?
- Other search tool using machine learning and/OR AI ???
We are trying to improve the customer experience in the area of search and responding to simple customer questions. Want to find out what works best, what we should avoid?
We were not getting great results from Answer Bot (1.5% deflection) and had to discontinue its use. Wanted to see what other options are helpful.