For some reason I'm unable to submit a support ticket, so I'm posting here as I don't think addressing multiple issues via a support chat is going to be effective.
We switched over to the agent workspace about a month ago because we want to start using chat, however we have run into multiple issues. I'd like to know if any of these are bugs, or if there are plans to fix/change them (or if anyone has any awesome workarounds)! Here are the issues in order of priority
1. Opening a ticket always opens at the top (i.e. the oldest) comment. This was fine when tickets were ordered with the comment box at the top, but now every time every agent opens a ticket, they need to scroll down or use the end button to get to the comment box
2. The screen doesn't scroll down when typing. I submitted a ticket for this in July but haven't had a response yet, when typing in the ticket the text will often go off the bottom of the screen, which means the agent has to manually scroll down to see what they have written
3. If an agent uses the PgUp button to attempt to scroll back up their screen while they are typing a comment, this shifts all the ticket data to the left. The only way to fix it is to reload the ticket