Videos hidden in but shown when embedded in Guide cannot be played in the Web Widget

2 コメント

  • Clarity AI

    We're having the same issue, but I think it's more likely related to the "embed" settings.


    All of our videos are 'hidden from', but we also tried to restrict embedding to 'specific domains.' When that's on, no combination of domains for our our application and zendesk's guide page seems to work, but as soon as we change the setting to embed "Anywhere," you can watch the videos in the widget.

  • Anna Skyttä

    Thanks for your comment, this worked :)



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