Videos hidden in vimeo.com but shown when embedded in Guide cannot be played in the Web Widget
Our guide videos are in Vimeo and they are hidden from vimeo.com but can be watched when embedded in our Zendesk Guide Environment. Unfortunately the Web Widget related to or guide requires the videos to be publicly available, and the user gets the following notification: "Sorry Because of privacy settings, this video cannot be played here."
As the Web Widget is directly related to the Guide, it would be nice if it would support the Vimeo privacy/embed settings similarly to the Guide. For us public availability of our videos is not an option.
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We're having the same issue, but I think it's more likely related to the "embed" settings.
All of our videos are 'hidden from vimeo.com', but we also tried to restrict embedding to 'specific domains.' When that's on, no combination of domains for our our application and zendesk's guide page seems to work, but as soon as we change the setting to embed "Anywhere," you can watch the videos in the widget.
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Thanks for your comment, this worked :)
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