Apologies if the title isn't entirely clear, hopefully our request/need is explained better below.
Our Guide is currently split by Category for two sets of customers, for ease I will just call the customers Set A and Set B and their respective Categories, Category A and Category B.
What we'd like to happen is the following...
Customer starts a support session via our Support Web Widget and as soon as the session starts the bot asks a question "Do you belong to Set A or Set B?" Once this is answered the Answerbot then only suggests articles from the Category within our Guide for that particular set ie. if they choose Set A only articles from Category A are suggested.
The reason this is needed is because some product features are available for customer Set A and not Set B and vice versa.
Is this possible to do now via workaround or is it a feature that would be valuable?