Super Admin App
回答済みA few months ago we installed the Super Admin app. I was using it each month to find users that were missing tags and other applicable information. This was something that I would do each month and this new tool was making it much easier to find all of them and mass update them. It was also very useful in seeing how many active vs. suspended users we had so we could quickly see our growth.
Last month I went to use it and found that I was only able to sort per page and that the total counts were now by page. I reached out to Zendesk Support and was told this was done for performance issues. I totally get having to address issues for performance reasons as our company makes software and reporting tools and has to address that regularly too. The problem is, though, that now I need to go through each page which we have 74 pages. For our purpose, this makes the tool pretty much worthless.
We use the APIs for some other monthly reporting but I am not technical and need to rely on others for this. This Super Admin tool allowed me to quickly makes updates to users and get counts based on tags and such as a non-technical person.
Does anyone else use this app for a similar purpose? Any way around this issue so I can find it useful again? When it was originally released it seriously saved me 3 - 4 hours of work a month as I could do in about 30 minutes what took me half a day before.
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正式なコメント
Hey Maggie,
I'm one of the developers for the Super Admin app. As you said, we had to change how the app functioned due to performance issues. Loading many pages at once across accounts was not feasible in the long run.
With the new change, you can search for agents based on tags using the search box. If you need to find users or agents based on other criteria, one thing I can suggest at the moment is to perhaps try using Explore to run a report. I know this would be an added extra step but in the interim it might make things a bit easier for you.
We're looking to make improvements to the app, and if it's feasible for us to bring back the old functionality we definitely will.
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Hi Prateek,
I really appreciate you replying to my post. Unfortunately, what we are looking for is users that are missing certain tags. We use tags for lots of our reporting in Explore as well as permissions for KB articles so it is very important that we get all users set up with the appropriate tags. Each month we have a bunch of users that are setup and do not get the necessary tags. We also need to adjust tags on users at certain organizations if they move into a different categorization or user type (i.e. Enterprise vs Core, Super Users, VIP, etc.). The Super Admin tool was awesome to help me find all of those users and fix them quickly.
Prior to this app I tried to use Explore to at least gather the list and it was a struggle (probably just my lack of understanding the full Explore tool). But regardless, I could not do mass updates in Explore so that was the best part about Super Admin.
I understand performance issues and needing to find ways to mitigate them. Hopefully down the road you will consider adding to the Super Admin app additional options for filtering like the ability to exclude tags. It would also be very helpful if additional fields we available to view and filter by on this list like organization, phone number, etc. It would also be really nice if you would show both the page count for the active and suspended users as well as a total count of all active and all suspended users. Being able to see those total numbers would be very helpful.
For now we will need stop subscribing to this app as it is not worth the money but maybe down the road some changes will be made to make it a valuable tool once again.
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