Spam filters

6 コメント

  • Nicole S.
    Zendesk Community Team

    Hey Steve,

    We've shared your post with the PMs who handle our spam filtering functionality. Thanks for raising this issue.

    1
  • Steve W

    Example of spam emails

     

    0
  • Eckhard Doll

    Same here last week. We have already been in contact with support. The requesters seen in your screenshot have been the same mostly.

    0
  • Nicole S.
    Zendesk Community Team

    The product team indicated that there are some new things being implemented that should help with these issues, however blocking emojis specifically has a high incidence of false positives so that is not currently planned.

    0
  • David Bailey

    Hi There

     

    Same Issue here - is there a way to use some sort of trigger on the Russia Text?

    1
  • Taylor Brown

    David,

    I asked Zendesk support and the tech suggested using an automation that will look for the three most common Cyrillic letters and tag and close it.

    I haven't been able to make it work with automation, triggers, or views but maybe I'm doing something wrong.

    0

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