I would like to start sending a satisfaction email 24h after a ticket is solved.
However, if a customer sends two different emails (in the same day for instance), I don't want to send him two inquiries.
I am searching for a way to send an email (with an automation) with the following rules:
1. 24h passed since status was set to solved
2. ticket with status = solved
3. check if this customer has any ticket with tag= inquiry_sent in the last 30 days. If he does, do not run the automation.
Is it possible?