How to Show Total Talk Time by Agent
Is there a metric to display total talk time by agent? I have my agents listed in rows and assorted call metrics like accepted/missed/declined/outbound calls, etc. I've include "Leg Talk Time (min)" and "Call Talk Time (min)" and both seem to show the average for the agent, whereas I'd like to see their total talk time for the date range included. How can I do this?
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Hi Therese,
The Metric probably shows you something like "AVG(Call talk time (min)". When you click this metric you should be able to select other aggregators:
Listening to your case, it sounds like you want to select SUM!
Let us know whether that works.
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