No matching Articles - Dead-End Search results
It would be great if when end-users searched for an articles but no matches were found, to show something else. This prevents dead-ends as recommended by KSC and HDI.
The idea would be:
If no matches found, show one of these:
- a default article tell them what to do next
- a form so they can submit a ticket
- an email so they can contact support
-
The only workaround for now is to add the widget to the help-center but they still have to click 'help' at the bottom corner of the page.
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