Zendesk Chat -> History -> Search
The search function is not advanced enough as we cannot search by the user or organisation. The keyword search function only seems to be picking up some of the words in the text and only some of the users when used to search by user name or organisation.
We would need the Zendesk Chat to feed and include organisation data and for this to be reflected in the advanced search. If the option to search for user/organisation is included in the Zendesk Chat search, this would allow us to export documents appropriate for specific end users.